Technical Services


Maintenance

Datatronic Control's maintenance program is specifically designed for those customers who wish their LED displays to be kept in prime working condition. DCI Technical Services

As with all technology, LED displays over time will sustain wear and tear, eventually causingthe unit to cease from functioning. The amount of time though that the LED display functionsis a direct dependant on how well maintained the unit is. A poorly kept LED display with no maintenance will have a significantly lower lifespan than one that has regular maintenance. A good comparison is that a LED display is just like a Car, every so often you have to go in for a Tune-up. DCI's maintenance program makes sure that all units are well within the optimum standards of working condition during its lifespan.

This option may be elected by the customer at which they must obtain a service agreement for their LED display. Customer may obtain a service agreement by calling DCI's main office and talking to a service technician.

Service Repair

Datatronic Control's Service Repair Center is dedicated to assisting customers with repairingor replacing damaged display parts in a timely fashion.

DCI Service Technicians will repair/replace any part that is covered under warranty free of charge; shipping and labor cost may still apply. Parts under warranty are in most cases sent at the time of request; dependant on customer sending damaged parts to Datatronic Control, Inc.

When requesting a part be repaired or replaced all customers must obtain a RMA # from the DCI Service Department before sending any part(s) to Datatronic Control, Inc. Note: All RMA #'s must be printed legibly on the outside of the shipment in at least three noticeably visible area's, all shipments without an RMA # will be refused and mailed back to the sender.

In-House Service Calls

Datatronic Control's in house service team is ready and waiting to assist customers with all issues that might occur with a DCI LED display. To reach the DCI service center please call the main office number and request to talk to a technician.

All technicians assisting customers will be able to give general instructions on how to fix an issue. In-depth training will not be given over the phone. DCI technicians are trained to deal with both hardware and software issues.